Your purchase will be shipped out from our warehouse within 7 business days, and is shipped accordingly to the option you chose at the time of order. Once we have shipped your order it is out of our control as to how long the shipping company takes to deliver the product. If your order is going into the USA there may be a delay going through customs that can effect your delivery time. We do however ship a fair amount into the USA and it is not often we see a delay. Please allow 10-20 days for any shipment to arrive to you from the date of your order.
While our system communicates with FedEx and calculates a shipping rate based on what they give us, there are times when the amount quoted, and the amount they charged us is different, in which case we would contact you the customer the pay the difference. We do ship a lot of product and have come to know when the FedEx’s quotes are off from what they should be, and when we catch this we contact FedEx directly to make sure we have an accurate quote. If there is a significant difference between the automated quote on our shopping cart and the quote we received directly, we will contact you to confirm if you wish to proceed with the order or cancel it for a full refund.
Any orders over $200 USD going into the USA are subject to a $75 brokerage fee. This is not a fee we make money on, but are charged when orders enter the USA. We can help avoid this fee in most cases. If you are in the USA and your order (product only) is over $200 USD and wish to avoid this fee please contact us by email or phone about your order, and we will see what we can do.
Quotes on shipping for Orders over 150 lbs
At this time we cannot quote you a shipping rate on any product over 150 lbs on the shopping cart. All orders over 150 lbs need to be custom quoted. This is because the quoting system on the shopping cart uses parcel shipping rates from FedEx as most of our orders are under 150 lbs and this is the best rate for shipments of that weight. All orders over 150lbs we quote using freight rates either through FedEx for shipments in the USA or freight companies like Kindersley Transport for shipments across Canada. Please contact us for a shipping quote request for all orders over 150 lbs.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a survey and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
Customize My Container collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
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